According to the Reverse Logistics Association, “the volume of returns annually is estimated at six percent of $3.5 trillion total US annual retail sales.” UPS estimates that manufacturers spend 9 – 15 percent of their annual revenue on returns. Yikes!
Based on these costs, warehouse managers need to get a handle on the return process, which includes receiving the product, inspecting it for damage, crediting the customer, and returning the product (if you can) to inventory. Besides worrying about customer dissatisfaction, crediting their order, and ensuring the product is not damaged, the faster you return the item to inventory, the better – because you can sell it to someone else.
You can turn this into a competitive advantage if you have the right processes and technology in place within your return process. Appropriate WMS software can handle the paperwork of the return process, freeing the warehouse employee to focus on getting stock back into the sales channel. Saleable merchandise can be sorted on pallets in a putaway area, with pallets staged by destination zone. Once a pallet is full, it can be moved to the appropriate storage area.
Related Reading: Retail and its Increasing Complexity
For retailers, manufacturers, and distributors, getting a returned product back into stock without it being damaged (if it was being returned simply as an unwanted item) or going missing is the goal. By implementing best practices within returns management, distributors can:
UNEX Manufacturing can calculate the resources and space requirements needed for a well-oiled return process. From carton flow for replenishment and shelving for staging to flow racks for packing, UNEX has the equipment you need to speed inventory throughout the process – which means more bottom line revenues for your company.
